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Frequently Asked Questions
About TYVY
TYVY is designed for modern women juggling work, family, and travel - balancing style, function, and lightweight durability. We are a self-funded, minority female-founded, and 100% women-run brand, committed to quality and authenticity in every piece we create.
TYVY was founded by Tina Yau, a longtime retail and eCommerce executive with leadership experience at global brands including UNIQLO, Estée Lauder, Saks Fifth Avenue, and Armani Exchange. After years of traveling for work and balancing career, family, and everyday life, she saw a gap in the market for a tote bag for work and travel that combined elevated style with real functionality.
TYVY (tiv-vee) is a playful and heartfelt combination of the founder and her daughter's initials.
TYVY represents movement, versatility, and modern living. The brand was built around the idea that women should not have to choose between style and functionality.
Yes. TYVY is proudly woman-founded and built from firsthand experience balancing work, travel, motherhood, and everyday life.
TYVY bags are designed in New York City with a focus on versatility, organization, and timeless style.
TYVY combines elevated design with practical organization in a lightweight silhouette. Unlike many oversized work bags or bulky travel totes, the TYVY Aviator Tote was intentionally designed to transition effortlessly from commuting and meetings to travel and everyday life.
TYVY sits in the premium contemporary space, combining thoughtful functionality, quality materials, and elevated design at a more accessible price point than traditional luxury brands.
Product Features
The TYVY Aviator Tote was designed to hold everyday and travel essentials while keeping them organized. It comfortably fits a laptop, chargers, notebook, water bottle, wallet, cosmetics pouch, headphones, travel essentials, light layers and more. Perfect bag to transition from work to travel and everything else in between.
Yes. The tote includes a padded laptop compartment designed to help protect your device while commuting or traveling.
The medium size tote fits up to a 15" laptop while the large size tote fits up to a 16" laptop securely.
Yes. Organization is one of the signature features of the TYVY Aviator Tote. Interior features include mesh visibility pockets for chargers and accessories, easy-access pockets, a key leash, padded laptop compartment, luggage sleeve and thoughtfully designed sections to help keep essentials easy to find. It also comes with a complimentary cross body strap and bonus insert bag. The cross body strap can be used for both the tote and insert bag for those travel days. Perfect bag to transition from work to travel and everything else in between.
Yes. The tote was designed with semi-structure in mind to help it maintain its shape and stand upright while packed.
Yes. One of our biggest priorities during development was creating a tote that feels functional without becoming heavy. The TYVY Aviator Tote weighs approximately 2.5 pounds alone, making it lighter than many structured work and travel totes.
Yes. Every TYVY Aviator Tote includes a complimentary matching zipped pouch that can also double as a crossbody bag using the included straps.
Yes. Comfort was an important part of the design process, especially for women balancing busy schedules, commuting, travel, and long days on the go. The straps are designed to be comfortable and long enough to handle bulky outerwear sleeve. Perfect bag to transition from work to travel and everything else in between.
Travel & Commuting
Absolutely. The TYVY Aviator Tote was specifically designed for women balancing work, travel, and everyday life. Its lightweight design, organizational features, luggage sleeve, and versatile styling make it ideal for business trips, weekend travel, and daily commuting.
Yes. The TYVY Aviator Tote was designed to function as a travel-friendly personal item and fits under most airplane seats while still carrying essentials like a laptop, chargers, travel documents, cosmetics, and daily necessities.
Yes. The tote includes a luggage compartment / sleeve that allows it to slide securely over suitcase handles for easier travel. When the luggage sleeve is not in use, it can easily be converted into an extra pocket with a zippered bottom.
Yes. The TYVY Aviator Tote was intentionally designed as a hybrid bag that transitions seamlessly from work and commuting to flights, meetings, and weekend travel.
Absolutely. The combination of organization, laptop protection, luggage sleeve, lightweight construction, and elevated styling makes it especially useful for business travel.
Yes. Many customers use the TYVY Aviator Tote for short trips and overnights thanks to its spacious interior and organizational compartments.
Order
At this time, TYVY primarily ships within the United States at tyvynyc.com, though the entire collection currently available for international shipping online at Wolf & Badger.
If you need to modify or cancel an order, please contact TYVY via email at hello@tyvynyc.com as soon as possible. We will do our best to accommodate requests before the order ships.
Yes, we can ship to PO Box addresses as well as APO/FPO addresses.
Orders are typically processed within 1-2 business days (Monday - Friday).
Orders placed after 1 PM EST on Friday through Sunday will be processed the following Monday.
Once your order is shipped, you will receive a confirmation email with tracking details.
We’ll do our best to accommodate any changes! Please email hello@tyvynyc.com as soon as possible. However, once your order has been processed and handed to the carrier, we cannot make any changes or cancellations.
We currently offer:
- Ground Shipping: $15 (5-10 business days)
- Express Shipping: $35 (3-4 business days)
Shipping times are estimated from the date the order is processed and shipped.
You will receive an order confirmation email when your purchase is complete. Once your order has shipped, you will receive a second email with tracking details. If you have an account, you can also check the status of your recent orders by logging in.
We will ship to the address provided at checkout and are not responsible for lost or missing shipments once they are with the carrier. If you’re unable to locate your package, please contact hello@tyvynyc.com, and we’ll do our best to assist you.
Return & Exchanges
We want you to be happy with your TYVY purchase! We accept returns and exchanges on new and unused items within 21 days of the shipment date.
To initiate a return or exchange, please visit www.tyvynyc.com and log into your account or email us at hello@tyvynyc.com.
- Items must be returned in original condition, including all components such as straps, dust bags, and pouches. We reserve the right to decline a return if the item is not returned as received.
- Items purchased as part of a bundle set must be returned in as a full set with all of the components such as straps, dust bags and pouches.
In the event of a manufacturing defect, please email us at hello@tyvynyc.com within 3 business days of receiving your order. Please include your order number, name and photo and brief description of defects.
If you use our online return system, a $10 return label fee will be deducted from your refund. If you prefer to use your own shipping label, please contact us at hello@tyvynyc.com for instructions.
Once your return is received and processed, refunds are typically issued back to the original payment method within 3 to 7 business days depending on your credit card or bank policy.
Please contact TYVY via email at hello@tyvynyc.com as soon as possible if your item arrives damaged so we can help resolve the issue quickly.
Product Care & Warranty
TYVY bags come with a one-year warranty against defects. If a defect arises within one year of purchase, we will repair or exchange the item free of charge.
Please note, the warranty does not cover normal wear and tear, including:
- Scuffs, chips, or peels in materials
- Stains or discoloration
- Changes in appearance that do not affect functionality
For warranty claims, contact hello@tyvynyc.com with proof of purchase and photos of the issue.
To keep your TYVY bag in the best condition:
Avoid prolonged exposure to direct sunlight, moisture, and heat.
We recommend spot cleaning the tote using a soft cloth and mild soap as needed. Avoid harsh chemicals or soaking the bag.
The tote is designed for everyday durability and while the fabric is water resistant, we recommend avoiding prolonged exposure to heavy rain or excess moisture.
Storing the tote upright and avoiding overstuffing when not in use can help maintain its structure and appearance over time.
Yes. TYVY bags were designed for real-life everyday use, including commuting, travel, work, and busy schedules.
